Forum Discussion

poweruser55's avatar
poweruser55
Helper IV
4 years ago

Can't authenticate credentials

I changed my password and now credentials aren't working. I keep trying to connect with my windows account but keep getting messages like this.
Need Help
Anonymous's avatar
Anonymous
Not applicable
4 years ago

Hi  poweruser55 ,

May I ask what is your data source?

This maybe a permission/authentication error. When you ever connect to  your data source in an unauthorized account, the corresponding credential would be created.

Under “Global permissions”, choose to delete the old data source connections permission  and click on Edit permission in Power BI Desktop. Then try to connect to it again and check if it is successful.

 

This is the related document, you can view this content:

https://community.powerbi.com/t5/Desktop/SQL-quot-We-couldn-t-authenticate-with-the-credentials-provided/td-p/253995

https://community.powerbi.com/t5/Desktop/Get-ODATA-We-couldn-t-authenticate-with-the-credentials-provided/td-p/495940

https://answers.microsoft.com/en-us/msoffice/forum/all/error-msg-couldnt-authenticate-credentials/3aaa5ab7-de74-4caa-856e-aef9595c9e79

 

Best Regards,

Liu Yang

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