Can not add a new visual object from App Source

[Artur1994]

Hi all,

I am not able to add a new visual object from App Source, the "Add" button is disabled and i get the pop up "Just a moment, logging you in...", but I am already logged in. I have the error for every visual object I try to add.

Have you ever got this kind of error?

Thank you in advance for your support.

[Artur1994]

Hi @SanketBhagwat ,

yes, I am logged in and I have already restarted Power BI Desktop.

Thank you.

[v-yanjiang-msft]

Hi @Artur1994 ,

Please try those workarounds.

1 Sign out and resign in with your work or school account

2 Try the latest version of Power BI Desktop: https://www.microsoft.com/en-us/download/details.aspx?id=58494

3 Try to untick Power BI infrastructure update option in File> Options and Settings > Options > Preview features

4 Try to get the visual from Microsoft AppSource Website(https://appsource.microsoft.com/en-US/home ) and then import it to your report

5 Temporarily use an older version that won’t have such issue: Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Docs

Best Regards,
Community Support Team _ kalyj

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[SanketBhagwat]

Hi @Artur1994 .

Check if you are logged in into Power BI Desktop.
If yes then try to restart your Power BI Desktop and see if it works.

Thanks,
Sanket


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