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HurricaneBob's avatar
HurricaneBob
Frequent Visitor
6 years ago

Calculating Customer Churn

I'm having difficulty calculating customer churn. I've tried using basic formulas I've found on various posts, but nothing seems to be working quite right.

 

Once the customer registers as new, it remains a new customer every month.

 

I believe it may be issues with my calendar table, but I can't seem to figure it out.

 

Any help would be much appreciated.

Need Help

3 Replies

    • HurricaneBob's avatar
      HurricaneBob
      Frequent Visitor
      6 years ago

      This is the formula I'm using, which I found on this blog:

       

      Spoiler
      New Customers:=COUNTROWS (
      FILTER (
      ADDCOLUMNS (
      VALUES ( Revenue[ID] ),
      "PreviousSales", CALCULATE (
      COUNTROWS ( Revenue ),
      FILTER (
      ALL ( 'Calendar' ),
      'Calendar'[Date] < MIN ( 'Calendar'[Date] )
      )
      )
      ),
      [PreviousSales] = 0
      )
      )
  • v-eachen-msft's avatar
    v-eachen-msft
    Community Support
    6 years ago

    Hi HurricaneBob ,

     

    Could you please share your sample data and excepted result to me if you don't have any confidential Information. Please upload your files to One Drive and share the link here.

    At the same time, you could refer to this case which is similar to yours.