Calculate an average value from a filtered column

You could do with the following:

Answered Calls =
VAR _total =
    CALCULATE ( COUNTA ( 'PickupThePhone'[ID] ) )
VAR _filtered =
    CALCULATE (
        AVERAGEX (
            KEEPFILTERS ( VALUES ( 'PickupThePhone'[Date] ) ),
            COUNTA ( 'PickupThePhone'[ID] )
        ),
        'PickupThePhone'[UserName] = "Jim"
    )
RETURN
    DIVIDE ( _filtered, _total, 0 )

Or by adding the filter directly to the visual. Your choice! 🙂

Hope this answer solves your problem!
If you need any additional help please @ me in your reply.
If my reply provided you with a solution, please consider marking it as a solution ✔️ or giving it a kudoe 👍
Thanks!

You can also check out my LinkedIn!

Best regards,
Gonçalo Geraldes