Business Central: Unable to Connect: "You do not have any environments"

[gchen2020]

I have two Power BI accounts: One from my employer which is a Power BI Pro: with the account "gchen2020@companyXYZ.com" and another was created by a vendor which is a Free account "gchen2020@companyXYZ.onmicrosoft.com". The reason the vendor created the Free account with a different email is because I wanted to connect the Business Central account as a data source but whenever I go to get the data, it give me the error message "Unable to Connect. You do not have any environments. Please create one and try again."

The weird thing is when I install Power BI at home, in an environment without any Power BI installs using the vendor's free account, I am able to connect to Business Central.

What does this message mean and how do I connect to Business Central?

Thanks in advance!

[v-easonf-msft]

Hi , @gchen2020 

I cannot reproduce your issue here.

It is recommended to create a support ticket to investigate it .Once you create a support ticket and get any workaround, please kindly share it here for reference.
https://powerbi.microsoft.com/en-us/support/ 

Best Regards,
Community Support Team _ Eason