Forum Discussion

michaelsh's avatar
michaelsh
Kudo Kingpin
4 years ago
Solved

Bugs while working with External Monitors

When I open Power BI Desktop on external monitors sometimes when I click on a certain menues, buttons it doesn't react. It is not stuck - when I change the Display setting to "Duplicate" then it is ...
  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi michaelsh ,

    When you use a high-DPI device such as a Surface Pro 3, Surface Pro 4, or Surface Book together with external monitors, you experience the following issues:

    • Elements such as applications, the taskbar, icons, toolbars, text, and dialog boxes appear to be fuzzy.

    • Elements are too large or too small compared to the rest of the desktop.

    • Blurry text appears in applications or in the Windows interface.

    Although these symptoms may be seen on a single monitor, they're more common when you use multiple monitors that vary in display resolution. 

     

    Solution:

    Match screen resolutions Consider deploying monitors that have complementary screen resolutions.

    When you use multiple monitors (including when you dock or connect to remote screens), a greater difference in the resolution between the native device and external device is more likely to cause the issues to occur. For more information, see the following OneDrive presentation:

     

    More details: Windows scaling issues for high-DPI devices 

     

    If I have misunderstood your meaning, please provide more details with a screenshoot.

     

    Best Regards

    Community Support Team _ Polly

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.