Forum Discussion
BI Stops responding, force close only solution
Hi HolmesMex ,
Thank you for reaching out to Microsoft Fabric Community Forum.Sahir_Maharaj Thank you for your quick response.
You can try the following steps to troubleshoot the issue:
-
Disable Preview Features:
Go to File > Options > Preview Features, uncheck all enabled options, then restart Power BI. -
Test with a New PBIX File:
Create a fresh PBIX file using the same data source to check if the issue is specific to your current file. -
Clear Power BI Cache:
Go to File > Options > Data Load, and click Clear Cache to remove any corrupted or outdated cached data
If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!
Regards,
B Manikanteswara Reddy-
Hi HolmesMex ,
You can try one more option to further investigate the issue by checking the crash logs. These logs may provide clues on what’s causing Power BI to freeze and will also be very helpful if you choose to contact Microsoft support.
You can find the logs here:(path might be little different in your system)
C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces
Additionally, you can enable tracing in Power BI to collect more detailed logs:
File > Options and settings > Options > Global > Diagnostics > Enable tracingIf the issue still persists, I recommend raising a support ticket with Microsoft using the link below:
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticketIf this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!
Regards,
B Manikanteswara Reddy
Hi HolmesMex ,
You can try one more option to further investigate the issue by checking the crash logs. These logs may provide clues on what’s causing Power BI to freeze and will also be very helpful if you choose to contact Microsoft support.
You can find the logs here:(path might be little different in your system)
C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI Desktop\AnalysisServicesWorkspaces
Additionally, you can enable tracing in Power BI to collect more detailed logs:
File > Options and settings > Options > Global > Diagnostics > Enable tracing
If the issue still persists, I recommend raising a support ticket with Microsoft using the link below:
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket
If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!
Regards,
B Manikanteswara Reddy
No info there,
I solver the issue with the following steps, can't tell if all were needed or which one was the solution:
- Uninstalling Power BI and Power Bi Helper
- Going to the PowerBI install folder en deleted a .json file for Powerbi helper that was there after the uninstall
- Reinstall Power Bi from the website
- Using the bi file version before the power helper install
- Redo all changes to get to the latest version.
As the sayig goes, I dont have proof, but neither doubt, that it was the power bi helper that caused the file to crash.
Hi HolmesMex ,
Glad to hear you were able to resolve the issue!
It looks like your problem has been solved, please mark the helpful reply and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster .
Thank you very much for your kind cooperation!
Regards,
B Manikanteswara Reddy