BI Stops responding, force close only solution

Hi HolmesMex ,

Thank you for reaching out to Microsoft Fabric Community Forum.

Sahir_Maharaj Thank you for your quick response.

You can try the following steps to troubleshoot the issue:

1. Disable Preview Features:
   Go to File > Options > Preview Features, uncheck all enabled options, then restart Power BI.

2. Test with a New PBIX File:
   Create a fresh PBIX file using the same data source to check if the issue is specific to your current file.

3. Clear Power BI Cache:
   Go to File > Options > Data Load, and click Clear Cache to remove any corrupted or outdated cached data

If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!


Regards,
B Manikanteswara Reddy

Hi HolmesMex ,

You can try one more option to further investigate the issue by checking the crash logs. These logs may provide clues on what’s causing Power BI to freeze and will also be very helpful if you choose to contact Microsoft support.

You can find the logs here:(path might be little different in your system)

           C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI       Desktop\AnalysisServicesWorkspaces

Additionally, you can enable tracing in Power BI to collect more detailed logs:
File > Options and settings > Options > Global > Diagnostics > Enable tracing

If the issue still persists, I recommend raising a support ticket with Microsoft using the link below:
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!

Regards,
B Manikanteswara Reddy