Forum Discussion

HolmesMex's avatar
HolmesMex
Regular Visitor
1 year ago
Solved

BI Stops responding, force close only solution

I've been working for a year with a model, starting last week, every time I update the data, make changes in power query or do something simple like hidding fileds in the model view a "in process" po...
Need Help
  • Anonymous's avatar
    Anonymous
    1 year ago

    Hi HolmesMex ,

    Thank you for reaching out to Microsoft Fabric Community Forum.

    Sahir_Maharaj Thank you for your quick response.

     

    You can try the following steps to troubleshoot the issue:

    1. Disable Preview Features:
      Go to File > Options > Preview Features, uncheck all enabled options, then restart Power BI.

    2. Test with a New PBIX File:
      Create a fresh PBIX file using the same data source to check if the issue is specific to your current file.

    3. Clear Power BI Cache:
      Go to File > Options > Data Load, and click Clear Cache to remove any corrupted or outdated cached data


    If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!


    Regards,
    B Manikanteswara Reddy

  • Anonymous's avatar
    Anonymous
    1 year ago

    Hi HolmesMex ,

     

    You can try one more option to further investigate the issue by checking the crash logs. These logs may provide clues on what’s causing Power BI to freeze and will also be very helpful if you choose to contact Microsoft support.

     

    You can find the logs here:(path might be little different in your system)

               C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI       Desktop\AnalysisServicesWorkspaces

     

    Additionally, you can enable tracing in Power BI to collect more detailed logs:
    File > Options and settings > Options > Global > Diagnostics > Enable tracing

    If the issue still persists, I recommend raising a support ticket with Microsoft using the link below:
    https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

     

    If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!

    Regards,
    B Manikanteswara Reddy

Anonymous's avatar
Anonymous
Not applicable
1 year ago

Hi HolmesMex ,

 

Could you please go through the steps I shared earlier and let me know if you had a chance to try them out? It’ll help us narrow down the issue and see if anything might have been missed.

 

If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!


Regards,
B Manikanteswara Reddy

 

 

HolmesMex's avatar
HolmesMex
Regular Visitor
1 year ago

After posting and before doing your steps, I realized I had installed Power BI helper.   I uninstalled it and then followed your steps, Did 1 and 3 and started on copying query by query on a new file, no visuals.  everythng was going fine until the 38th query, then it started again.

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi HolmesMex ,

     

    You can try one more option to further investigate the issue by checking the crash logs. These logs may provide clues on what’s causing Power BI to freeze and will also be very helpful if you choose to contact Microsoft support.

     

    You can find the logs here:(path might be little different in your system)

               C:\Users\<YourUsername>\AppData\Local\Microsoft\Power BI       Desktop\AnalysisServicesWorkspaces

     

    Additionally, you can enable tracing in Power BI to collect more detailed logs:
    File > Options and settings > Options > Global > Diagnostics > Enable tracing

    If the issue still persists, I recommend raising a support ticket with Microsoft using the link below:
    https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

     

    If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!

    Regards,
    B Manikanteswara Reddy

    • HolmesMex's avatar
      HolmesMex
      Regular Visitor
      1 year ago

      No info there,

      I solver the issue with the following steps, can't tell if all were needed or which one was the solution:

      • Uninstalling Power BI and Power Bi Helper
      • Going to the PowerBI install folder en deleted a .json file for Powerbi helper that was there after the uninstall
      • Reinstall Power Bi from the website 
      • Using the bi file version before the power helper install
      • Redo all changes to get to the latest version.

      As the sayig goes, I dont have proof, but neither doubt, that it was the power bi helper that caused the file to crash.   

      • Anonymous's avatar
        Anonymous
        Not applicable
        1 year ago

        Hi HolmesMex ,

         

        Glad to hear you were able to resolve the issue!

        It looks like your problem has been solved, please mark the helpful reply and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster .

        Thank you very much for your kind cooperation!

         

        Regards,

        B Manikanteswara Reddy