Forum Discussion

IanM's avatar
IanM
Frequent Visitor
6 years ago
Solved

BI Crashes when Using a Text Box

Hello All,  (not sure if this is correct board please let me know if it is better off elsewhere)   I have recently updated to the new desktop version (March 2020)   noe everytime I try to add a Tex...
Need Help
  • v-lid-msft's avatar
    v-lid-msft
    6 years ago

    Hi lee_ , IanM , jpanzeca ,

     

    Two days ago, there is a new version 2.79.5768.1082 of Power BI Desktop, but it does not mention what is fixed in the new version, could you please try to verify if this issue can reproduce in this new version?

     

    If this issue still be reproducible on your side, We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/


    Best regards,

     

  • IanM's avatar
    IanM
    6 years ago

    Hey v-lid-msft   a quick check with the new version appears to have the issue sorted 

     

    Appreciate the help and support

     

    Cheers 

     

    Ian

v-lid-msft's avatar
v-lid-msft
Community Support
6 years ago

Hi jpanzeca , IanM ,

 

Do you mean the text box in the following picture? What version of ribbon you are using, updated or old? Please check it in the "Options" - "Preview feature" - "Updated Ribbon", then check if the issue can be reproduced in the other version of ribbon.

 


Best regards,

 

 

jpanzeca's avatar
jpanzeca
Advocate I
6 years ago

I am using the Updated Ribbon.

I switched to the Old Ribbon and had the same issue.

I forwarded this PBX file to another laptop and did not have the issue.

Since I was unable to get to the MS Store am I getting the correct version?

See my previous comment.

Thanks,

John.

  • v-lid-msft's avatar
    v-lid-msft
    Community Support
    6 years ago

    Hi jpanzeca , -

     

    We are using the same version as your and downloaded from the same website, if it does not contain any confidential information, could you please share what preview features are enabled in "options"  - "preview features" ? Does this pbix crashed in february version? Have you tried to re-install the Power BI Desktop?


    Best regards,

     

    • jpanzeca's avatar
      jpanzeca
      Advocate I
      6 years ago

      No Preview Features are checked.

      I believe this began with the March version.

      Yes, I have re-installed multiple times.

      Thanks for your help!

      • lee_'s avatar
        lee_
        Frequent Visitor
        6 years ago

        Thanks to OP - having exact same issue. As soon as I click into a textbox, crashes back to desktop with no message, error or warning.

         

        Same scenario - reinstalled Mar2020 version, no preview features.

         

        Issue doesn't exist on the same version on a different machine, but unfortunately due to our security setup, I have to work on the machine that the issue is with.