Forum Discussion

IanM's avatar
IanM
Frequent Visitor
6 years ago
Solved

BI Crashes when Using a Text Box

Hello All,  (not sure if this is correct board please let me know if it is better off elsewhere)

 

I have recently updated to the new desktop version (March 2020)   noe everytime I try to add a Text box or edit an existing text box, the instence of BI closes with no message.  I cant see reference to a know bug anywhere??  

 

 

Need Help
  • v-lid-msft's avatar
    v-lid-msft
    6 years ago

    Hi lee_ , IanM , jpanzeca ,

     

    Two days ago, there is a new version 2.79.5768.1082 of Power BI Desktop, but it does not mention what is fixed in the new version, could you please try to verify if this issue can reproduce in this new version?

     

    If this issue still be reproducible on your side, We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/


    Best regards,

     

  • IanM's avatar
    IanM
    6 years ago

    Hey v-lid-msft   a quick check with the new version appears to have the issue sorted 

     

    Appreciate the help and support

     

    Cheers 

     

    Ian

11 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion
    6 years ago

    Very strange. I do not have that issue at all. 32-bit or 64-bit? What is the exact version number? 

  • v-lid-msft's avatar
    v-lid-msft
    Community Support
    6 years ago

    Hi IanM ,

     

    Sorry for that, but we cannot reproduce your issue on my side with the Power BI Desktop 2.79.5768.721 64-bit (March 2020), Are you using the standard version or MS Store Version? Does this error also happened in a blank report? Have you tried to re-install the Power BI Desktop?


    Best regards,

     

    • v-lid-msft's avatar
      v-lid-msft
      Community Support
      6 years ago

      Hi jpanzeca , IanM ,

       

      Do you mean the text box in the following picture? What version of ribbon you are using, updated or old? Please check it in the "Options" - "Preview feature" - "Updated Ribbon", then check if the issue can be reproduced in the other version of ribbon.

       


      Best regards,

       

       

      • jpanzeca's avatar
        jpanzeca
        Advocate I
        6 years ago

        I am using the Updated Ribbon.

        I switched to the Old Ribbon and had the same issue.

        I forwarded this PBX file to another laptop and did not have the issue.

        Since I was unable to get to the MS Store am I getting the correct version?

        See my previous comment.

        Thanks,

        John.