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Average Waiting



I have an output in a contact center environment, I need to show things such as Average Wait, Duration of calls etc... I cannot seem to get time to work on a Y axis, or even in the values, it just does a count instead.


The data outputs as a DateTime, any generally known way around working this out?


I did manage to get it to do "decimal minutes" but aparently 1.5 mins is too hard to read...


Hi @Pikster,


I would suggest you vote up this idea. It will be easy if we have such data type. 



Best Regards,


Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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