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Pikster
Frequent Visitor

Average Waiting

Hi,

 

I have an output in a contact center environment, I need to show things such as Average Wait, Duration of calls etc... I cannot seem to get time to work on a Y axis, or even in the values, it just does a count instead.

 

The data outputs as a DateTime, any generally known way around working this out?

 

I did manage to get it to do "decimal minutes" but aparently 1.5 mins is too hard to read...

1 REPLY 1
v-jiascu-msft
Employee
Employee

Hi @Pikster,

 

I would suggest you vote up this idea. It will be easy if we have such data type. 

 

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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