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MadhavDholakia's avatar
MadhavDholakia
Icon for Helper I rankHelper I
1 year ago
Solved

Average Ticket Closure Time

Hello,   I am working with ITSM Data Set where some of the columns are ID, Department, CreatedDate (DD-MM-YYYY HH:MM:SS), ClosedDate (DD-MM-YYYY HH:MM:SS) etc.   I would like to display Average C...
Need Help
  • rajendraongole1's avatar
    rajendraongole1
    1 year ago

    Hi MadhavDholakia -

     

    create a calculated column or measure to compute the difference between ClosedDate and CreatedDate.

     

    now  create a measure as below:

    AvgClosureTime =
    VAR TotalSeconds = AVERAGE(ITSMData[ClosureTime])
    VAR Days = INT(TotalSeconds / 86400)  -- Number of days (1 day = 86400 seconds)
    VAR Hours = INT(MOD(TotalSeconds, 86400) / 3600)  -- Remaining hours (1 hour = 3600 seconds)
    RETURN
        FORMAT(Days, "0") & " days " & FORMAT(Hours, "0") & " hrs"

     

     

    Hope this works in your scenerio.

     

     

rajendraongole1's avatar
rajendraongole1
Icon for Super User rankSuper User
1 year ago

Hi MadhavDholakia -

 

create a calculated column or measure to compute the difference between ClosedDate and CreatedDate.

 

now  create a measure as below:

AvgClosureTime =
VAR TotalSeconds = AVERAGE(ITSMData[ClosureTime])
VAR Days = INT(TotalSeconds / 86400)  -- Number of days (1 day = 86400 seconds)
VAR Hours = INT(MOD(TotalSeconds, 86400) / 3600)  -- Remaining hours (1 hour = 3600 seconds)
RETURN
    FORMAT(Days, "0") & " days " & FORMAT(Hours, "0") & " hrs"

 

 

Hope this works in your scenerio.