Auto attendant and Call queue historical reports outgoing calls

[Aaron_Spitalnic]

Has anyone managed pull the more information into PowerBI from the Teams Auto Attendant & Call Queue Historical Reports? I really want the incomming and outgoing calls of all employees rather than simply incoming for our operators. Any guidance would be appreciated.

[v-prasare]

Hi @Aaron_Spitalnic,

We would like to confirm if our community members answer resolves your query or if you need further help. If you still have any questions or need more support, please feel free to let us know. We are happy to help you.

Thank you for your patience and look forward to hearing from you.
Best Regards,
Prashanth Are
MS Fabric community support

[v-prasare]

Hi @Aaron_Spitalnic,

We would like to confirm if our community members answer resolves your query or if you need further help. If you still have any questions or need more support, please feel free to let us know. We are happy to help you.

@rohit1991 ,Thanks for your prompt response

Thank you for your patience and look forward to hearing from you.
Best Regards,
Prashanth Are
MS Fabric community support

[rohit1991 · Accepted solution]

Hii @Aaron_Spitalnic 

Power BI cannot get full incoming + outgoing call details for all employees from Teams Auto Attendant and Call Queue historical reports. Those reports expose only queue/operator-level (mostly incoming) data and are limited by design. For full user-level incoming and outgoing call history, you must use Microsoft Graph Call Records API (or CQD + Graph) and then load that data into Power BI. The built-in Teams reports alone won’t provide this level of detail.