Forum Discussion
Helper IIAuto attendant and Call queue historical reports - Version V3.2.0 - Error
Hi gautampruthi ,
The problem is in one of the steps in table [fCallQueueAnalytics], ther error is in column text, there's was written AvgCallCuration instead of Duration, so you need to go to power query, and select the table fCallQueueAnalytics,
now go to Applied Steps - Renamed Columns
Replace D with C to be AvgCallDuration.
At this point the problem wil be resolved now you can close and apply and your report will load with no errors as you can see bellow:
Let me know if this help you.
Please give a Kudo and if this help you, consider to accept as solution.
Thank you
Helper II
Super UserHi gautampruthi ,
The problem is in one of the steps in table [fCallQueueAnalytics], ther error is in column text, there's was written AvgCallCuration instead of Duration, so you need to go to power query, and select the table fCallQueueAnalytics,
now go to Applied Steps - Renamed Columns
Replace D with C to be AvgCallDuration.
At this point the problem wil be resolved now you can close and apply and your report will load with no errors as you can see bellow:
Let me know if this help you.
Please give a Kudo and if this help you, consider to accept as solution.
Thank you
- gautampruthi
Bibiano_Geraldo Thank you for your help,the change did resolved the error i was getting but just like you i am not authorised to view call queue data. I have report reader access and i think i will need atleast Teams Communications Support Engineer do you have any idea of this