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tmears
Helper III
Helper III

Auto attendant and Call queue historical reports CDQ

Hi there 

 

is anyone else having issues using the following Micrsoft report:
Auto attendant and Call queue historical reports - Microsoft Teams | Microsoft Learn

when I try to connect to the data I get 

tmears_0-1707235968327.png


I have teams admin role and i can get to https://cqd.teams.microsoft.com/ no problem.  just can not work out what is wrong??
Has anyone else encountered this issue???

4 REPLIES 4
v-tangjie-msft
Community Support
Community Support

Hi @tmears ,

 

If you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,

Neeko Tang

If this post  helps, then please consider Accept it as the solution  to help the other members find it more quickly. 

matthewquirkedk
New Member

I have the same issue.  Appears to have stopped working around 18th January 2024.  Now cannot access the data via PBI Desktop... Access to the Resource is forbidden!!!

v-tangjie-msft
Community Support
Community Support

Hi @tmears ,

 

If you were using v1.64 or earlier, you might encounter an error when v3.x.x tries to retrieve the data from VAAC. To resolve this error, it's necessary to clear any previous credentials from Power BI.

  1. Open the v3.x.x template to clear the error.
  2. Select File > Options & Settings > Data source settings.
  3. Select the dropdown menu for Clear Permissions, and then select Clear All Permissions.
  4. Close the template after they're cleared, and restart Power BI. You'll be asked to authorize again.

 

Best Regards,

Neeko Tang

If this post  helps, then please consider Accept it as the solution  to help the other members find it more quickly. 

I am afraid this didnt resolve the issue 

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