Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Join us for an expert-led overview of the tools and concepts you'll need to become a Certified Power BI Data Analyst and pass exam PL-300. Register now.

Reply
JamesWattsT0PH
New Member

Auto attendant & Call Queue Dashboard Issue When Publishing to Online

Hi all,

 

Im using the report below, and it works great in the desktop powerbi verion but when i publish and try to share with people the dataset refresh fails on credentials. Those same credentials work fine in desktop ... im confused. Anyone else come across this issue?

 

Auto attendant and call queue historical reports - Microsoft Teams | Microsoft Learn

JamesWattsT0PH_0-1678352641156.png

JamesWattsT0PH_1-1678352683895.png

 

 

3 REPLIES 3
Tahir_Bosna
New Member

I just tried a new template: "Teams Auto Attendant & Call Queue Historical Reports V3.1.6.pbit" and had the same authontication issues. Resolved by Clearing all permission and re-entering my Teams credentilas:

Open the new template and Power Bi is launched:

Go to File - Options and settings - Datasource settings :

1. Clear All Permissions

2. Close Power BI

3. Open the new template and Power Bi

3. Go to File - Options and settings - Datasource settings

4. Edit Permissions

5. Under Credential choose Edit

6. Choose Organization account 

7. Enter your Teams Admin credentials

8. Save

 

 

 

JamesWattsT0PH
New Member

@stevedan - the only way i got around it was with creating a Gateway Connection.

Depending on your access levels you might need some IT Support from your org - i installed the Gateway on one of our servers that is up 24/7. Hasn't missed a beat since i used it through that.

stevedan
New Member

Having the same issue with the new v3.1.0 reports, previous version works fine.

3.1.0 works fine with credentials in desktop but same issue as you when publishing to cloud..

Helpful resources

Announcements
Join our Fabric User Panel

Join our Fabric User Panel

This is your chance to engage directly with the engineering team behind Fabric and Power BI. Share your experiences and shape the future.

June 2025 Power BI Update Carousel

Power BI Monthly Update - June 2025

Check out the June 2025 Power BI update to learn about new features.

June 2025 community update carousel

Fabric Community Update - June 2025

Find out what's new and trending in the Fabric community.