ArcGis Map showing up BLANK

[nmck86]

Hi All,

I am running into issue where when I use the PowerBI map view the datasets show up fine; however, when I use the ArcGis Map it shows up blank. I have the feature turned on in the options section and I am wondering if it could be something else?

[ryan-gao]

me too,arcgis in powerbi desktop showed  a blank view this morning

[nmck86]

@ryan-gao if you clear your cache and exit all browers it will resolve the issue.

[ryan-gao]

I tried to clear cache again this morning, it works now. hope Microsoft will fix this bug as soon as possible

[jwjwjwjwjw]

I wiped and reinstalled desktop today, now I have certain files where it works and certain files where it doesn't. Seems like a pretty severe bug.

[ryan-gao]

This solution used to useful when the arcgis kept loading,but this time it shows blank, clearing cache  can't help

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@nmck86 wrote:

@ryan-gao if you clear your cache and exit all browers it will resolve the issue.

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[jwjwjwjwjw]

I am now having this problem as well. Started sometime this morning.

[djaeckel]

I'm having the same problem as well. Started yesterday. Please help 

[vanessafvg]

check out this thread

http://community.powerbi.com/t5/Desktop/ArcGIS-Maps-for-Power-BI-Preview-Discussion/td-p/72947/page/...

apparently you need to clean out your cache (it might be posted on the page before this link, i posted page 17 of the thread but the solution could be on 16)

[nmck86]

That page doesnt take me anywhere and I have cleared my Cache. I went to Options and cleared it there... should I go to the folders under App Data and do it there?

[vanessafvg]

from that post

"

Posts: 116

Registered: ‎08-11-2015

Re: ArcGIS Maps for Power BI (Preview) Discussion

Options

yesterday

We've seen the stalled loading screen for Esri when Power BI Desktop's local browser cache is full. Esri has made a bug fix to address the issue and it's on it's way to production.

In the meantime, to clear your cache, please try to delete files at this location: C:\Users\\AppData\Local\Microsoft\Power BI Desktop\CEF to see if the issue persists. Remember to restart Power BI Desktop after you do this.

[vanessafvg]

We've seen the stalled loading screen for Esri when Power BI Desktop's local browser cache is full. Esri has made a bug fix to address the issue and it's on it's way to production.

In the meantime, to clear your cache, please try to delete files at this location: C:\Users\\AppData\Local\Microsoft\Power BI Desktop\CEF to see if the issue persists. Remember to restart Power BI Desktop after you do this.

[nmck86]

I did and still no good results.... screen remains blank.. I heard one user state they had to make changes under their Lan Settings under the internet options but on my work device this isnt an option... If I go to the online version I do not have any issues at all.

[vanessafvg]

are you sure all your geocodes are valid?  can use bing?

[nmck86]

Yep.. the same report on the bing service works fine... it just doesnt work on the ArcGis Maps...

[v-huizhn-msft]

Hi @nmck86,

Please create a simple date(1.332346, 103.889620) as follows. For data category, mark Latitude as Latitude, Longitude as Longitude. Add them to ArcGis Map, and check if it works fine.



Thanks,
Angelia

[vanessafvg]

are you doing this on power bi desktop?  have you got enough memory?