Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Application crashes seconds after it opens

Did a fresh install of PowerBI & fired it up, unfortunately, after a few seconds, it crashes.

Happens in both the MS Store version & 64-bit installer version.

  • No RAM overuse
  • Clearing cache in AppData/local didn't help

PC fairly capable - i5-9300H, Windows 10 20H2 update, 16GB ram

 

Error Note: "We're sorry. A problem occured while rendering the report, and Power BI Desktop will close now. Please restart."

 

Please suggest a solution

 

Feedback Type:
Frown (Error)

Error Message:
We’re sorry. A problem occurred while rendering the report, and Power BI Desktop will close now. Please restart.

Stack Trace:
at Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser.<>c__DisplayClass52_1.<OnRenderProcessTerminated>b__1()

Stack Trace Message:
We’re sorry. A problem occurred while rendering the report, and Power BI Desktop will close now. Please restart.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.CefSharpFramework.ICefBrowserHost.OnFatalError(FeedbackActionInfo feedbackActionInfo, Exception e, String knownErrorDetailsUrl)
at Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser.<>c__DisplayClass52_1.<OnRenderProcessTerminated>b__1()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass0_1.<SendAndMarshalExceptions>b__0(Object null)
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


PowerBINonFatalError_ErrorDescription:
ProcessCrashed

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.86.902.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser+<>c__DisplayClass52_1","Error":"Microsoft.PowerBI.Client.Windows.CefSharpFramework.Exceptions.CefProcessCrashedException - ProcessCrashed","MethodDef":"<OnRenderProcessTerminated>b__1","ErrorOffset":"21"}

Snapshot Trace Logs:
C:\Users\fayaz\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot412262546.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Is Report V3 Models Enabled:
True

Performance Trace Logs:
C:\Users\fayaz\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:
PBI_v3ModelsPreview

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_JsonTableInference
PBI_NewWebTableInference
PBI_ImportTextByExample
PBI_ExcelTableInference
PBI_qnaLiveConnect
PBI_dataSearchCuration
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_narrativeTextBox
PBI_dynamicParameters

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

Browser name:
ExplorationBrowser

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

  • Anonymous's avatar
    Anonymous
    5 years ago

    AnkitKukreja, finally found the solution. Undervolting is the cause here (Through intel XTU). Even though it was perfectly stable UV & all other apps worked fine, Power BI seems to have some conflicts

7 Replies

  • Hi Anonymous 

    This is probably due to some issues in your installation. Please uninstall it properly and delete the backup files from your c/d drive and try and reinstall it again.

    I don't think there's any other issue rather than this.

    Thanks,

    Ankit

    • Anonymous's avatar
      Anonymous
      Not applicable

      Hi AnkitKukreja,

       

      Thanks for the response.

       

      I tried that. Infact, I even did a clean install of windows yesterday & installed Power BI from store. Same issue. Then I tried the installer versions, again, same issue