Active Tickets at any Point of Time while using Date Hierarchy
I am having dataset like below. Ticket Number, Created Date, Resolved Date. I have designed a report in Tableau to show Number of Tickets Opened During the Month, Resolved During the Month and Active @ End of Month (Ticket not closed during the month and carried over to next Month). I tried all my possibilites but i have no clue on how to achive this in PBI.
I have read articles which narrows down a query pointing to a Generic Month field. But I need to be able to use the Drill Down / Date Hierarchy while showing this. Example: Year - Opened Bar, Closed bar, Active @ EOM bar. Then if I drill down to go inside Qtr then I should drill down to months and so on. I am completely clueless. In Tableau this is called Running Sum but in PBI I dont know if this is Running Total or Cumulative Sum or etc., But I dont have any ideas further.
I am showing it in a Tabular format but actually want a bar chart with these three measures.
Hi Thanks a lot for your valuable solution. I am able to reproduce the same in my PROD data. But the drill down is not happening. If you remove the month in your PBIX the counts are disappearing. If I am adding the MONTH again then the counts are coming up. any idea please?