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Active Tickets at any Point of Time while using Date Hierarchy

HI Friends,


I am having dataset like below. Ticket Number, Created Date, Resolved Date. I have designed a report in Tableau to show Number of Tickets Opened During the Month, Resolved During the Month and Active @ End of Month (Ticket not closed during the month and carried over to next Month). I tried all my possibilites but i have no clue on how to achive this in PBI. 


I have read articles which narrows down a query pointing to a Generic Month field. But I need to be able to use the Drill Down / Date Hierarchy while showing this. Example: Year - Opened Bar, Closed bar, Active @ EOM bar. Then if I drill down to go inside Qtr then I should drill down to months and so on. I am completely clueless. In Tableau this is called Running Sum but in PBI I dont know if this is Running Total or Cumulative Sum or etc.,  But I dont have any ideas further.




104/01/2018 00:0015/04/2018 00:00
205/01/2018 00:0024/02/2018 00:00
305/01/2018 00:0002/03/2018 00:00
414/01/2018 00:0003/02/2018 00:00
529/01/2018 00:0029/01/2018 00:00
604/02/2018 00:0012/03/2018 00:00
708/02/2018 00:0015/02/2018 00:00
818/02/2018 00:0019/02/2018 00:00
903/03/2018 00:00 
1006/03/2018 00:00 
1101/04/2018 00:00 




I am showing it in a Tabular format but actually want a bar chart with these three measures.


MonthOpened During the MonthClosed During the MonthActive at End of Month
Solution Sage
Solution Sage

Hi @Anonymous 


I have uploaded a pbix file for you to take a look at:!AiiWkkwHZChHj1sEKdKMxX4EHVli


do let me know if any questions



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Hi Thanks a lot for your valuable solution. I am able to reproduce the same in my PROD data. But the drill down is not happening. If you remove the month in your PBIX the counts are disappearing. If I am adding the MONTH again then the counts are coming up. any idea please?

Hi @vtechz 


thanks for the feedback. Yes the measure is meant to work as a monthly count, to what you'd like to drill?  days?





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