On Prem Gateway - Update Failures

[Joshrodgers123]

The past few versions (March and April) of the gateway have failed to update. Each time after it fails, you need to uninstall, reinstall, and peform a gateway recovery. I've had to do this on the intial releases for the past 2 months and a few patches. 

Is the product team aware of this? They don't seem to be as there continues to be updates that cause failures and there are no known issues posted. It takes a long time to have to do this across different machines on a cluster.

You can others with the same issue in the comments in the below blogs.

On-premises data gateway April 2024 release | Microsoft Power BI Blog | Microsoft Power BI

On-premises data gateway March 2024 release | Microsoft Power BI Blog | Microsoft Power BI

I know this isn't a dataflow issue, but there really isn't a forum dediciated to the OPDG..

[v-cboorla-msft]

Hi @Joshrodgers123 

Apologies for the inconvenience.
At this time, we are reaching out to the internal team to get some help on this .
We will update you once we hear back from them.
Appreciate your patience.

Thanks.

[v-cboorla-msft]

Hi @Joshrodgers123 

Apologies for the inconvenience.

Please reach out to our support team to gain deeper insights and explore potential solutions. It's highly recommended that you reach out to our support team. Their expertise will be invaluable in suggesting the most appropriate approach.

Please go ahead and raise a support ticket to reach our support team:

https://support.fabric.microsoft.com/support

After creating a Support ticket please provide the ticket number as it would help us to track for more information.

Thank you.

[v-cboorla-msft]

Hi @Joshrodgers123 

We haven’t heard from you on the last response and was just checking back to see if you've had a chance to submit a support ticket. If you have, a reference to the ticket number would be greatly appreciated. This will allow us to track the progress of your request and ensure you receive the most efficient support possible.

Thanks.