In this report , I present a simplified analysis of a call centre data with the following tasks presented
- Total number of calls
- Total call duration in hours
- Total call duration in minutes
- Average call duration
- Call response rate
The following visualisations have been presented
- Total calls by call centre city
- Total calls by state
- Total calls by weekday
- Total calls by reason
- Total calls by response time
- Total calls by channel
- Total calls by sentiment
- Customer city and channel slicers
Credits to Data Tutorials Youtube channel
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