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Managing restaurant operations efficiently is crucial to maintain profitability and customer satisfaction. The QuickBites Power BI Dashboard is designed to give restaurant managers a comprehensive, 360° view of their business, helping them make data-driven decisions to improve every aspect of their operations.
The dashboard is built on top of a pre-built semantic model, leveraging pre-built connectors to key data sources such as Point of Sale (POS) systems, Drive-Thru (DT) technology, and other operational datasets. This architecture allows for seamless integration of data and ensures consistent insights. Importantly, the model is flexible and can easily be replicated in any other data warehouse platform, making it highly adaptable for other businesses.
The Home section provides an executive summary of essential KPIs: Like-for-Like (LFL) Sales, Transactions, Total Sales, Customer Satisfaction, Sales per Hour (SPH), as well as insights into channel and inventory management. These top-level insights allow managers to keep a pulse on overall performance.
In the Sales section, managers can dive deeper into metrics like sales by period, the top 10 sold products, and sales by channel or pickup type. By breaking down sales by day part, this section helps managers optimize their menu and staffing for peak performance.
The People section is vital for workforce management, tracking key HR metrics such as the number of managers, shift supervisors, team members, certification status, turnover rates, and monthly accidents/incidents. These insights allow management to ensure the workforce is equipped and well-balanced to meet operational demands.
In the Labour section, managers can closely monitor efficiency metrics such as sales per hour, $ net amount by day, and SPH trends across months and weekdays. This section helps optimize labor allocation, reducing costs while maintaining service quality.
The Customer section brings the voice of the customer into the decision-making process by tracking total customer satisfaction and breaking it down by delivery aggregators like Uber Eats, Foodpanda, and Grab. It also includes insights into customer retention, churn rates, and actions aimed at improving customer loyalty.
Lastly, the Speed of Service (SOS) section focuses on service efficiency, monitoring speed across different channels like the front counter, drive-thru, and peak service times. Managers can compare weekly and daily data to identify bottlenecks and enhance service speed.
By providing actionable insights, this Power BI Dashboard empowers restaurant managers to make informed decisions that improve operational efficiency, customer satisfaction, and overall business success.
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