FP20 Challenge 8 - IT Helpdesk Analysis (Runner Up Entry) 09-06-2023 02:43 AM - last edited 09-06-2023 02:44 AM

[gr1mrreaperr]

WELCOME TO FP20 ANALYTICS CHALLENGE 8 “IT Help Desk Analysis"
In this challenge, we were provided with a reliable dataset containing IT ticket data and profiles of agents from a fictional company. My task was to provide valuable insights into trends, usage patterns, system behaviors, service level agreements, and more. These insights will help our IT department stay updated with industry developments.


Tool Used : Power BI

Please to share any feedback for further improvement in the project. 

Winners Announcement Post: https://www.linkedin.com/feed/update/urn:li:activity:7100777024054566912/

@FP20 Analytics

eyJrIjoiZjk2OTZlODgtNWFjYS00ZDMyLWE1MzMtN2FjY2I2NDdkY2Y0IiwidCI6IjBiNTU3ODM3LWViMWMtNGEzZS04MmQ2LWYzMTRmMWU0MmM4OSIsImMiOjEwfQ%3D%3D

[Dims]

amansinha18594@gmail.com

[Dims]

hi,
Can you share the pbix file please?