Customer Satisfaction Dashboard built using the Numerro Toolkit.
The customer satisfaction dashboard was built for the management of an airline company to help them understand insights collected from customer feedback surveys.
The purpose of the dashboard is to help the airline understand how customers rate the service provided. The insights allow the airline to determine whether they are improving their service with customer expectations. Additionally, it helps them better understand how specific service offerings are performing in regards to customer satisfaction.
Key Insights:
- Gauges - Users, Av. Score, Av. Delay:
Provides the airline with benchmark stats that gauge the overall satisfaction levels vs targets.
- Stacked Bar Chart - Participants by satisfaction level, split by class:
Helps the airline identify the performance of service offerings on customer satisfaction, allowing them to better prioritise resources to high/low performing areas.
- Line Chart - Av. Customer Rating by Class and Year:
Helps the airline identify how decisions impact the level of customer satisfaction over a period of 8 years.
- Table - All stats by year:
Supports the above on a granular level.
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