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I have done an analysis of a call center dataset, by studying and calculating the most important KPIs for a call center.
Analyzed the based on the following metrics Hourly/Weekly Call rates, resolutions rate, Customer satisfaction, and the Agent's Performance.
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How do I download the sample templates from Power BI community gallery?
That`s rather interesting dataset and visualization job is great! I can also notice quite cute icons
Beautiful, though not big visualization. I love the design of the cards.
Сool colors have been selected. As for me the "Hourly Traffic" diagram is quite difficult to read
Looks good with substrates!
Good design and data is easy to read. I liked that you have a lot of filters with which it is convenient to analyze
Very beautiful visualization, visual data that is convenient to consider
Looks very good but I think it's possible to add some new metrics for support decision.