Call Centre Analysis
I have done an analysis of a call center dataset, by studying and calculating the most important KPIs for a call center.
Analyzed the based on the following metrics Hourly/Weekly Call rates, resolutions rate, Customer satisfaction, and the Agent's Performance.
12 Replies
Looks very good but I think it's possible to add some new metrics for support decision.
Sure, technolog I will definitely consider it, thanks!
Very beautiful visualization, visual data that is convenient to consider
Thanks thebestcassie !
Good design and data is easy to read. I liked that you have a lot of filters with which it is convenient to analyze
Thanks Catherina_M glad you like it!
Beautiful, though not big visualization. I love the design of the cards.
Looks good with substrates!
Thank you Snezhana1903200 !
Ğ¡ool colors have been selected. As for me the "Hourly Traffic" diagram is quite difficult to read
That`s rather interesting dataset and visualization job is great! I can also notice quite cute icons
How do I download the sample templates from Power BI community gallery?
