Call Centre Analysis 07-05-2022 23:04 PM

[Jay_useready]

I have done an analysis of a call center dataset, by studying and calculating the most important KPIs for a call center.
Analyzed the based on the following metrics Hourly/Weekly Call rates, resolutions rate, Customer satisfaction, and the Agent's Performance.

eyJrIjoiODYxZjg5N2MtY2Q3Mi00NjA1LWEwMTMtNjcxM2E0YWM2YzFlIiwidCI6IjgxNzdmMWQzLWU2NTAtNDAxNS1iNzdhLTY4MjUxODQwMzRiNyJ9

[philwat]

How do I download the sample templates from Power BI community gallery?

[ChekanovVV6931]

That`s rather interesting dataset and visualization job is great! I can also notice quite cute icons

[Lyubov6932]

Beautiful, though not big visualization. I love the design of the cards.

[Kluev]

Сool colors have been selected. As for me the "Hourly Traffic" diagram is quite difficult to read

[Snezhana1903200]

Looks good with substrates!

[Jay_useready]

Thank you @Snezhana1903200 !

[Catherina_M]

Good design and data is easy to read. I liked that you have a lot of filters with which it is convenient to analyze

[Jay_useready]

Thanks @Catherina_M glad you like it!

[thebestcassie]

Very beautiful visualization, visual data that is convenient to consider

[Jay_useready]

Thanks @thebestcassie !

[technolog]

Looks very good but I think it's possible to add some new metrics for support decision.

[Jay_useready]

Sure, @technolog  I will definitely consider it, thanks!