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MongoDB Atlas Data Copy Connectivity

I'm trying to utilize the new MongoDB Atlas connector in Data Pipelines/Copy Data, but have had no luck at all connecting to my MongoDB Atlas database.  It seems to be a connectivity issue or something wrong with my connect string.  Can anyone help with the proper format on setting up atlas as a source?  Things I've tried for the server:


    • Internal error has occurred.
      Activity ID: 5c2fb0a3-5eab-4817-9e64-92f478d17401
  2. mongodb+srv://<username>:<password>
    • >Connection to MongoDB server is timeout.
      A timeout occurred after 30000ms selecting a server using CompositeServerSelector{ Selectors = MongoDB.Driver.MongoClient+AreSessionsSupportedServerSelector, LatencyLimitingServerSelector{ AllowedLatencyRange = 00:00:00.0150000 }, OperationsCountServerSelector }. Client view of cluster state is { ClusterId : "2", Type : "Unknown", State : "Disconnected", Servers : [] }.

It could also be a firewall related issue but I did set a whitelist for in my testing and it didn't make a difference either way. are there set IPs I need to whitelist in Atlas so fabric can communicate?  I 




Frequent Visitor

Any updates on this?

Hi @blull 


Apologies for the issue that you are facing.

Please go ahead and raise a support ticket to reach our support team:
Please provide the ticket number here as we can keep an eye on it.


Thank you.

Community Support
Community Support

Hi @blull 


We are reaching out to the internal team to get more information related to your query and will get back to you as soon as we have an update.

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