Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi Marusyk ,

If you are also facing issue with connection. The best course of action is to open a support ticket and have our support team take a closer look at it.

 

Please reach out to our support team so they can do a more thorough investigation on why this it is happening: Link 

 

After creating a Support ticket please provide the ticket number as it would help us to track for more information.

 

Hope this helps. Please let us know if you have any other queries.

ChrisE15890c's avatar
ChrisE15890c
Icon for Advocate I rankAdvocate I
1 year ago

I am getting the same issue and based searching the Internet this error is common and yet I have not seen one solution provided by either Microsoft or MongoDB where I have found the issue posted. The documentation for creating the connection is abysmal. No mention of how to handle authentication with only the basic option. Please at the very least get the documenation more extensive besides simply stating to create the connection. Really??

 

When I create the connection on my gateway it is successful. When I hit the refresh button it is successful.

 

 

When I select the connection in the pipeline copy activity and then hit next I get the results below. I have used Python code on the gateway server to confirm there are no issues with connecting to the MongoDB server such as DNS, firewall, port, etc....

 

Any help would be greatly appreciated but considering how old this thread is I am doubtful there will be any.

 

Thanks

Chris