Forum Discussion
Continued Contributorconnector to on prem gateway error: The Data Factory runtime is busy now. Please retry the ...
Hi smeetsh,
Thanks for reaching out to the Microsoft fabric community forum.
You mentioned that the gateway passed its self-test with the right credentials and you can access the file share from the server directly which confirms that the gateway and share permissions are likely working.
When the "Test connection" in the pipeline fails with "The Data Factory runtime is busy now", and the file browsing also throws a "Failed to load" message with an Activity ID, it usually means there’s a communication break between the service (ADF or Fabric) and your on-premises gateway. Restarting the gateway was a good move, but this error can still persist if there’s a temporary connectivity issue between the IR and the cloud service or there’s a firewall/proxy/NAT issue especially if multiple gateways are registered under the same tenant or the runtime service just isn’t scaling or assigning backend resources quickly enough.
I recommend these below steps that might help in solving the issue:
* Go to On-premises data gateway UI and do a proper restart of the Windows service (not just closing/reopening the config).
* Then go to the Power Platform Admin Center or Fabric Data Gateway portal, and refreshing the gateway status there.
* Also double check if there are multiple gateways and make sure the correct one is associated with your connector.
Lastly, oi would suggest give it a bit more time. I know 30 minutes seems like a lot, but sometime backend assignments take up to an hour when setting up a new gateway or connector the first time.
If it’s still failing after all that, you can open a Microsoft support ticket. Use the Activity ID to give them enough to trace the issue from their end. You can reach out to Microsoft Support by raising a ticket with Microsoft Support.
Please refer below link on how to raise a contact support or support ticket.
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
If I misunderstand your needs or you still have problems on it, please feel free to let us know.
Best Regards,
Hammad.
Community Support Team
smeetshGood morning,
I have now given it a few days. I just restarted the service, though the services control panel even. It shows online in the admin portal. Restarting the service did not help.
I even added myself back as owner, in stead of the admin group we normally use. That did not fix it eitherHi smeetsh,
Even after going through the suggested trouble-shooting steps if you are still unable to solve the issue you can reach out to Microsoft Support by raising a ticket with Microsoft Support.
Please refer below link on how to raise a contact support or support ticket.
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft LearnBest Regards,
Hammad.
- smeetsh
Good morning, I have done all these steps, this is not a solution, please unmark it as "the solution"
- smeetsh
Can an admin please remove this answer as a solution, it is not! Please do not mark answers as a solution if your not the TS. It really muddies the resource and on pads your own stats incorrectly.
Hi smeetsh,
We are really sorry for the last suggestion been marked as closed from our end because we have given work around that might be helpful for you to resolve your issue.
Also as we suggested for support ticket and the communication happened long back, so as per our community guidelines we marked the reply with work around as solution. However we will open the thread until the issue has been resolved by support team. Once it get closed with support team please post the solution provided by the support team, it will be useful for other community members.
Best Regards,
Hammad.