Forum Discussion

DiegoPLAB's avatar
DiegoPLAB
Advocate I
1 year ago
Solved

On-premises gateway issue

Good morning, in our trial subscription we face an issue using on-prem gateway to ingest data from a local SQL Server instance. We built a pipeline with a Copy Data activity, that connects to our o...
data engineering
  • DiegoPLAB's avatar
    DiegoPLAB
    1 year ago

    Good morning,

    the Microsoft support team suggested us to downgrade the gateway to an older version (October 2024).
    With that version, we didn't faced the 9518 error anymore.

v-menakakota's avatar
v-menakakota
Community Support
1 year ago

Hi DiegoPLAB ,

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

 

Thank you for your understanding and participation.

DiegoPLAB's avatar
DiegoPLAB
Advocate I
1 year ago

Hello v-menakakota ,

we raised a support ticket on friday. For now, the problem has not been solved yet.

  • v-menakakota's avatar
    v-menakakota
    Community Support
    1 year ago

    Hi DiegoPLAB ,

    We really appreciate your efforts and for letting us know the update on the issue.

    Please continue using fabric community forum for your further assistance. Once the issue is resolved please share the solution here  to help others in the community.

    Thank you

  • DiegoPLAB's avatar
    DiegoPLAB
    Advocate I
    1 year ago

    Good morning,

    the Microsoft support team suggested us to downgrade the gateway to an older version (October 2024).
    With that version, we didn't faced the 9518 error anymore.

  • v-menakakota's avatar
    v-menakakota
    Community Support
    1 year ago

    Hi DiegoPLAB ,

    We really appreciate your efforts and for letting us know the update on the issue.

    Please continue using fabric community forum for your further assistance.

    If this is the solution that has worked for you please accept your reply as solution so as to help other community members who may face similar issue in the future.

    Best Regards, 
    Menaka. 
    Community Support Team 

     

  • Sephir's avatar
    Sephir
    Frequent Visitor
    10 months ago

    I'm experiencing the same issue. Are there any other solutions besides downgrading? I can't determine why this is happening. Microsoft Support suggested increasing the server capacity, but the server appears to be performing well and is responsive (just had some spikes of 100% CPU for shor period of time).

  • v-menakakota's avatar
    v-menakakota
    Community Support
    10 months ago

    Hi Sephir ,

    Thanks for sharing your case. From what we’ve seen in this thread, there seem to be two main directions:

    • In one case, downgrading the gateway to the October 2024 version stopped the 9518 errors. It may be worth trying that if you haven’t already.
    • Even if your SQL Server looks fine, short spikes in CPU or network can still cause this runtime busy error. Sometimes splitting the copy into smaller activities or running the pipeline when the server is less busy can help.

    Since Microsoft Support is already involved, I’d suggest letting them know your exact gateway version and server load patterns. That will help confirm if this is a known gateway issue or something resource-related.

    Best Regards, 
    Community Support Team