Forum Discussion
On-premises gateway issue
Good morning,
the Microsoft support team suggested us to downgrade the gateway to an older version (October 2024).
With that version, we didn't faced the 9518 error anymore.
Hi v-menakakota,
we don't think it's a resource consumption problem in our capacity, as you can see above in the reply to Srisakthi.
In that reply, you can see the exact error message. Everithing appears to be correctly configured and active/online (both gateway and connection) in the Fabric connections page. But when we test the connection inside an activity, the test fails with error 9518.
Hi DiegoPLAB ,
Thanks for the update and the details you’ve shared.
Since the gateway is online, the configuration looks correct, and you’re still seeing Error 9518 during the activity, this may be an issue with the backend Data Factory runtime, especially in a trial environment.
If you are still unable to solve the issue you can reach out to Microsoft Support by raising a ticket with Microsoft Support.
Please refer below link on how to raise a contact support or support ticket.
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
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Best Regards,
Menaka.
Community Support Team
Hi DiegoPLAB ,
We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.
Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.
Thank you for your understanding and participation.
Hello v-menakakota ,
we raised a support ticket on friday. For now, the problem has not been solved yet.
Hi DiegoPLAB ,
We really appreciate your efforts and for letting us know the update on the issue.
Please continue using fabric community forum for your further assistance. Once the issue is resolved please share the solution here to help others in the community.
Thank you