YTD average time - reset each year

You are comparing the year of the response time to today, not to the date from your calendar table. Try

YTD_Average Time =
var maxDate = MAX ( 'Calendar'[Date] )
CALCULATE (
    AVERAGE ( COMPLAINTS[RESPONSE_TIME] );
    COMPLAINTS[RESPONSE_TIME] <> BLANK ();
    FILTER (
        VALUES ( COMPLAINTS[RESPONSE_TIME] );
        COMPLAINTS[RESPONSE_TIME] < maxDate
    );
    YEAR ( COMPLAINTS[RESPONSE_TIME] ) = YEAR ( maxDate )
)

Hi jorge_oliveira ,

You need another Measure to help you with that.

YTD_Reset_Year =
CALCULATE (
    [YTD_Average Time],
    FILTER (
        'Calendar',
        YEAR ( 'Calendar'[Date] ) = SELECTEDVALUE ( 'Calendar'[Year] ) 
        //If you just need the YTD of 2022, please replace SELECTEDVALUE part with 2022
    )
)

Then the result will look like this.

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let me know. Thanks a lot!

Best Regards,

Community Support Team _ Caiyun