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Hello,
I currently have data that looks like this:
| Date/Time | Agent Name | Phone Number | Running Count | Department | IsFirst | FirstDepartment |
| 1/1/2021 3:00 PM | Agent A | 1234567890 | 1 | Department X | Department X | |
| 1/2/2021 4:00 PM | Agent B | 0987654321 | 1 | Department Y | Department Y | |
| 1/3/2021 8:00 AM | Agent C | 1234567890 | 2 | Department Y | Duplicate | Department X |
| 1/10/2021 10:00 AM | Agent D | 0987654321 | 2 | Department X | Duplicate | Department Y |
| 1/13/2021 5:00 PM | Agent E | 5678901234 | 1 | Department X | Department X |
What I want to do is if "IsFirst" = Duplicate, then I want to find when that phone number first occured and return that department that first took the call. My "FirstDepartment" is the column I am trying to make. However, I have been unable to obtain those desired results.
You don't really need the "Duplicate" check but you can add that if you want.
First Dept :=
var d = SELECTEDVALUE(Calls[Date/Time])
var pd = CALCULATE(max(Calls[Date/Time]),ALLEXCEPT(Calls,Calls[Phone Number]),Calls[Date/Time]<d)
var pdept = CALCULATE(max(Calls[Department]),ALLEXCEPT(Calls,Calls[Phone Number]),Calls[Date/Time]=pd)
return pdept
Can you guarantee that your Date/Time column has unique values and can be used for the sorting?
Yes, They go down to the micro-second.
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