Forum Discussion
Cumulative Count with KPI
Hi, cumulative counts are covered extensively here but I can't see an answer to my specific problem. I'm trying to cumulatively count the number of calls a team of agents make in a day and benchm...
Hi,
You have ALLSELECTED in your formula, this might be restricting your data.
Hi,
Thanks for the response. I've tried a few different filters within the CALCULATE function and nothing seems to work. I've tried ALL and also tried date < MAX(date). Can't understand why it works for the "Calls KPI" measure but not for the actual count of the calls.
Probably should have mentioned I'm struggling to get my head around context!
Cheers,