Forum Discussion

M_B_'s avatar
M_B_
New Member
4 years ago

Average Talk Time Issue

Hi   I'm trying to calculate average talk time, and am having issues where the call goes into a new day:     My measure is: Duration Average = VAR total_second = AVERAGEX( Cal...
averagex
DATEDIFF
VAR
Anonymous's avatar
Anonymous
Not applicable
4 years ago

Hello M_B_ 

 

Have you tried to substract call end time with call start time and represent the value as seconds?

 

 

  • M_B_'s avatar
    M_B_
    New Member
    4 years ago

    Hi Anonymous 

    I thought that was essentially what my DATEDIFF was doing within this sum?

     

    What formula would I need for a straight subtraction End Time-Accepted Time which would return a value in seconds?