Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Your data gateway is offline or inaccessible

Hello Community,

 

Need help here,

I'm trying to update automaticly my PBI dashboard, so I installed gateway and made all connexion with all datasets and set up the scheduled refresh (4 times per day).

On the phase test, I noticed that the automatic update works only when my computer is ON.

But when the computer is off, I receive the error message below: 

 

What can I do to make it work even if my computer is off?

 

My regards

 

  • lbendlin's avatar
    lbendlin
    4 years ago

    That won't work.  You need to find another machine (preferably a VM?) that is always on.

7 Replies

  • lbendlin's avatar
    lbendlin
    Icon for Super User rankSuper User
    4 years ago

    You probably installed a Personal Gateway. That only works if your computer is on.

     

    The alternative is to install a Standard/Enterprise gateway on a PC or Virtual Machine that is always on and connected.

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    lbendlin , no it's the standard gateway that I installed.

    • lbendlin's avatar
      lbendlin
      Icon for Super User rankSuper User
      4 years ago

      On what type of machine did you install it?  Your own PC, or a VM or similar that is running 24/7 ?

      • Anonymous's avatar
        Anonymous
        Not applicable
        4 years ago

        lbendlin  I intalled on my own PC which cannot be turned 24/7