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Anonymous

Not applicable

6 years ago

Wrong Calculation with division

Hello guys!

I would like to do the following calculation with division yet seem the answers aren't correct

Avg Call length =(Engage Time+Wrap Time) ÷ Accepted

yet, it seems the answers aren't correct with the dax below:

Call Length = divide( ('Agent Reort 09'[Engage Time]+'Agent Reort 09'[Wrap Time]),'Agent Reort 09'[Accepted])

I wonder which step I did wrong so the results are not correct.

Thanks so much for your help!

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