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Anonymous's avatar
Anonymous
Not applicable
4 years ago

Word Cloud not working properly

Since the new formatting options went in with the Nov release, the Microsoft Word Cloud stopped working properly.  I have it set with a list of about 45 potential words/phrases and a visualization filter of Top 25. 

 

  • When I apply a filter that produces 0 data results, the word cloud should be blank, right?
  • When I apply a filter that produces 10 tickets, which contain perhaps 12 of the 100 keywords, it produces hundreds of word/phrases.
    • When I create a table with the same keyword list, those filters show hundreds of results even though most are 0, which I understand since all of those entries basically tie so it shows them all, but the word cloud keyword may show a count of 2 or 3.
  • There also appears to be no way to change the font scaling besides making the box bigger.  That ability used to exist.
  • There is also no option to not break phrases into individual words.

I know there are other quirks but the final thought is...it stopped working properly with the expanded formatting change.