Forum Discussion

Yanx's avatar
Yanx
Frequent Visitor
8 years ago

Hierarchy Slicer

Yesterday, the custom hierarchy slicer went blank. It shows up fine in my .pbix but on PBI.com it is blank, all other visuals are showing correctly.   Any ideas?  
v-viig's avatar
v-viig
Community Champion
8 years ago

We're working on long term solution to prevent such issues in future due to updating some third party custom visuals.

We always test Power BI service and Desktop deeper but we can not guarantee the same for third patry custom visuals.

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

[email protected]

kwu's avatar
kwu
Frequent Visitor
6 years ago

Hi support, I am having the same problem today (10/2/2019) which is a year after this message was posted. Hopefully, I can get some help here. My hierarchy slicer went blank today in powerbi.com using IE11. I tested in Chrome and it works fine. I cleared the cache in my IE11 and it still doesn't work. I recreated the slicer and didn't work either. My users are all using IE11 unfortunately. It was working fine yesterday. Any idea?

  • jppp's avatar
    jppp
    Continued Contributor
    6 years ago

    Hi kwu ,

     

    There is an issue with the HierarchySlicer and Internet Explorer and a fix is comming.

    Please use another browser (Chrome, Firefox or Edge) as a workaround.

     

    Thanks, Jan Pieter

    • kwu's avatar
      kwu
      Frequent Visitor
      6 years ago

      The hierarchy slicer is back to normal now. Thanks for fixing it.

    • kwu's avatar
      kwu
      Frequent Visitor
      6 years ago

      Hi Jan,

       

      Same problem with the hierarchy slicer happened again today. The Slicer went blank in IE11. Can you take a look and fix accordingly?

       

      Thanks.