Forum Discussion

Yanx's avatar
Yanx
Frequent Visitor
8 years ago

Hierarchy Slicer

Yesterday, the custom hierarchy slicer went blank. It shows up fine in my .pbix but on PBI.com it is blank, all other visuals are showing correctly.   Any ideas?  
mz180w's avatar
mz180w
Advocate II
8 years ago

As of today (05/10/2018 @ 10:00 EST) the Hierarchy Slicer appears to be working again.

 

While I'm glad/relieved about this, it scares the crap out of me that updates/upgrades to the Power BI Web Service aren't tested very thoroughly.

I'm also very concerned that many of the custom visualizations that Microsoft endorses aren't necessarily supported.  Microsoft even has language that indicates that they reserve the right to bail on "certified" custom visualizations.

v-viig's avatar
v-viig
Community Champion
8 years ago

We're working on long term solution to prevent such issues in future due to updating some third party custom visuals.

We always test Power BI service and Desktop deeper but we can not guarantee the same for third patry custom visuals.

 

Ignat Vilesov,

Software Engineer

 

Microsoft Power BI Custom Visuals

[email protected]

  • kwu's avatar
    kwu
    Frequent Visitor
    6 years ago

    Hi support, I am having the same problem today (10/2/2019) which is a year after this message was posted. Hopefully, I can get some help here. My hierarchy slicer went blank today in powerbi.com using IE11. I tested in Chrome and it works fine. I cleared the cache in my IE11 and it still doesn't work. I recreated the slicer and didn't work either. My users are all using IE11 unfortunately. It was working fine yesterday. Any idea?

    • jppp's avatar
      jppp
      Continued Contributor
      6 years ago

      Hi kwu ,

       

      There is an issue with the HierarchySlicer and Internet Explorer and a fix is comming.

      Please use another browser (Chrome, Firefox or Edge) as a workaround.

       

      Thanks, Jan Pieter

      • kwu's avatar
        kwu
        Frequent Visitor
        6 years ago

        The hierarchy slicer is back to normal now. Thanks for fixing it.