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lutz_bendlin
Advocate V
Advocate V

Unable to authenticate to community with my regular account - please help

Since about a week I am unable to log in to the community with my standard account "lbendlin". I can browse the community in In-Private mode but any attempt to sign in will stall at the login stage, eventually resulting in error messages like

 

An error occurred while processing your request.
Reference #221.2f9419b8.1746713983.17f58250
https://errors.edgesuite.net/221.2f9419b8.1746713983.17f58250

 

I have no problems with any other site. Power Platform Community is fine, Outlook is fine.  It is just community.fabric.microsoft.com that doesn't let me in any more.  I tried a large variety of browsers, PCs, network locations etc.  Clearing cache, restarting, the works.  

 

Can you please help me to get this unstuck?

3 REPLIES 3
Natalie_iTalent
Administrator
Administrator

Hello @lutz_bendlin,

I sent an email to your contact email.

 

Best,

Natalie H.

Community Manager 

Natalie_iTalent
Administrator
Administrator

Hello @lutz_bendlin,

Thank you for providing the information above.  All of the steps you took would be my first questions, so you helped out a great deal.  I am sorry for the inconvenience.  I am raising the issue with our support team right now.  I will provide more information as soon as I can.

 

Best,

Natalie H.

Community Manager 

Weirdly enough the user shows as online

lutz_bendlin_0-1746732761964.png

 

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