Forum Discussion
Retrieving old organisation account
Microsoft EmployeeHello Anonymous,
We do have a support article that covers this here: https://community.powerbi.com/t5/Community-Accounts-Registration/Community-Account-Support/ta-p/680251
Please open a case here: https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in
Please include the community user/profile name and email address you previously used to log into the community, as well as the community user/profile name and email address of the account you wish to use.
Let me know if you have any trouble or need further assistance from me!
Hi,
What happens if my new company doesn't have Power BI Pro (yet, I'm working on it...). So I can't submit a ticket properly. What can I do to get my old account back in the same way (just need community)?
Thanks,
Benji
- JCM_iTalent
Hello benjikj_mcsp. Anyone should be able to open a support ticket, regardless of whether they have a Pro license. Please follow the instructions here, and let me know if you were able to open a ticket: https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/683031
Hi JCM_iTalent ,
That post starts with 'If you are a Power BI Pro user'. So, when I try to create a support ticket from there I just get to a page directing me to purchase Power BI Pro.
Thanks,
Benji
- JCM_iTalent
benjikj_mcsp I've passed your question on to the rest of the team. I will let you know when I hear back. Thank you for your patience.