Forum Discussion
Power Automate to ServiceNow Ticket Creation
From Power Automate, email send to a specific email id when someone submit Microsoft Form & then a ServiceNow ticket created.
This is happening from my account used in Power Automate hence the ServiceNow ticket shows my name in 'Requester'
Is there anyway we can show the actual requester who submitted the MS Form, his/her name in ServiceNow ticket !
I tried to put Requester Id who submit the MS Form in both subject & body but it's not working.
I would really appreciate any help or direction you can give me pelase
1 Reply
Murtaza_GhafoorSuper User
Option 1: Use the "Requested For" Field in ServiceNow (Preferred)Most ServiceNow ticket types (like Incident, Request, etc.) have a Requested for field that can be set to another user. If your form collects the email of the user (either through "Record name" or by asking them directly), you can use that to populate the actual requester's name.
Ensure your MS Form is collecting user information
In Form settings, enable “Record name” to get the submitter's email/name.
Use "Get response details" action after "When a new response is submitted"
Extract the submitter's email or name from the response.
In your ServiceNow "Create Record" step:
Set the "Requested For" or "Caller" field using a lookup or directly with their email (depending on the table and your ServiceNow setup).