Forum Discussion
Need to Change Account Email Address
Hi nickvanmaele!
Essentially we need to update your email, for that you would open a support case. Last you checked, it wanted a fee to open a case. Have you tried using your new account to see if that is the same? I've been told there should not be a fee, so if you are getting prompted for that again, let me know.
We can save some back and forth and you will not lose any of your contributions during this process if you will do the following before you open a case:
1. Please open https://community.powerbi.com in a different browser in private mode.
2. Click ‘Register’ using your new org account
3. At this point, it will ask you to create a new profile. Please complete this step.
4. Take note of your new profile page URL. Do NOT perform any activity with this new profile (like creating posts, etc).
5. We will map this org account with your old community profile/organizational account.
When you open your case, put in the details the link to your existing profile url, the username and email associated with that account, as well as the same information for your newly created account. So it would look like:
Existing community account:
- Profile URL
- Username
New community account:
- Profile URL
- Username
Let me know how I can help if you get stuck!
Brandy
AnonymousThank you for your recommendation. I was about to do this, but knew that I had once had access. Presuming that I had simply recorded the e-mail address, I did a thorough search, finally uncovered the appropriate one, and was able to re-enter my account. Sorry for this - but on the other hand I'm glad I did not have to put you through any unnecessary work.