Forum Discussion
Need to Change Account Email Address
Advocate IIHi Anonymous
I originally created my profile with an email account like [email protected]. However, at a later date, our business unit created a subdomain and used this to start with Azure, and to get better Office 365 subscriptions. My "new" Office 365 user is associated with the email account name@bu.organisation.be.
This latter account is the one registered in AAD, having a Power BI Pro licence, able to use the Power BI service, and so on. Everything works fine, so I can log into Power BI service without problems. Do I still need to use the link you provided, since this seems to be for cases "cannot log into Power BI"?
Hi nickvanmaele!
Essentially we need to update your email, for that you would open a support case. Last you checked, it wanted a fee to open a case. Have you tried using your new account to see if that is the same? I've been told there should not be a fee, so if you are getting prompted for that again, let me know.
We can save some back and forth and you will not lose any of your contributions during this process if you will do the following before you open a case:
1. Please open https://community.powerbi.com in a different browser in private mode.
2. Click ‘Register’ using your new org account
3. At this point, it will ask you to create a new profile. Please complete this step.
4. Take note of your new profile page URL. Do NOT perform any activity with this new profile (like creating posts, etc).
5. We will map this org account with your old community profile/organizational account.
When you open your case, put in the details the link to your existing profile url, the username and email associated with that account, as well as the same information for your newly created account. So it would look like:
Existing community account:
- Profile URL
- Username
New community account:
- Profile URL
- Username
Let me know how I can help if you get stuck!
Brandy
- nickvanmaele
AnonymousThank you for your recommendation. I was about to do this, but knew that I had once had access. Presuming that I had simply recorded the e-mail address, I did a thorough search, finally uncovered the appropriate one, and was able to re-enter my account. Sorry for this - but on the other hand I'm glad I did not have to put you through any unnecessary work.