Forum Discussion
Need to Change Account Email Address
I think we are using AAD accounts, but I don't know for sure; I'll have to check.
I looked at making a support ticket, but that entails a fee, so I'll have to pass on that. I wish the profile page had an option to change the associated email address. But, oh well.
Thanx for your reply, though, Brandy!
Hey Anonymous
Check out the steps for opening a support ticket here: https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/683031
I've not ever heard anything about a fee, and I don't think there is one. If you get to a place in the process where a fee mentioned, please grab a screenshot and PM it to me and I will follow up.
Let me know if this helps!
Brandy
Mornin', Brandy -
Well, to experiment, I tried signing out with my current account and logging back in using my new email address. The Sign In screen had both addresses listed as choices, so I presume that means the new address is an AAD address.
So, I clicked on it and got the sign in screen. When I put in my credentials, I got a red error box saying;
This community account is already associated with a different organization account.
Looks like I'll have to try the ticket route. I'll try that again and see if I get the fee notification again.
Thanx for your help!
Yup, the support page still says I have to pay a fee, if I'm not a pro user - I'm not. So, getting help that way will be charged.
Pro users get free support. Fill out a support ticket and we’ll get back to you soon.
Is there another route?
Anonymous - Let me do some checking and I'll get back to you!
Thanx, Brandy!
There's no rush since, last I heard, we'll be monitoring the old address for a year, still.
And, from something I heard, we may be going to Power BI as our official reporting tool, so we may be getting an enterprise edition and that may clear things up some.
But, that's just rumor...