Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Need to Change Account Email Address

Good afternoon - My employer has split us off into a new company and, as a result, we have new email addresses and will be losing our old ones at some indeterminate time in the future. As my account...
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hello Anonymous 

 

If you change jobs or lose access to the email associated with your community account, we are able to map your existing account to a newly created account so that you don't lose any community contributions. 

 

The Power BI community does require an AAD account. If the account you would like to use is not AAD, you can create one for free by following 'I Need an Organizational Account' in this support article: https://community.powerbi.com/t5/Community-Accounts-Registration/How-to-Register-for-a-Power-BI-Community-Account/ta-p/680253.

 

Here is what I would suggest, if your new email account is not AAD, follow the instructions I just linked for 'I Need an Organizational Account', then proceed below to open a support case and have your old account and new account mapped.  If your new account is AAD, proceed with opening a support case for the mapping:

 

To open a support case, visit https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in. Please include the community user/profile name and email address you previously used to log into the community, as well as the newly created community user/profile name and email address of the account you create. 

 

Please feel free to send me a PM if you need further assistance or have questions!

 

Brandy

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    I think we are using AAD accounts, but I don't know for sure; I'll have to check.

    I looked at making a support ticket, but that entails a fee, so I'll have to pass on that. I wish the profile page had an option to change the associated email address. But, oh well.

    Thanx for your reply, though, Brandy!

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Mornin', Brandy -

        Well, to experiment, I tried signing out with my current account and logging back in using my new email address. The Sign In screen had both addresses listed as choices, so I presume that means the new address is an AAD address.

         

        So, I clicked on it and got the sign in screen. When I put in my credentials, I got a red error box saying;

         

        This community account is already associated with a different organization account.

         

        Looks like I'll have to try the ticket route. I'll try that again and see if I get the fee notification again.

         

        Thanx for your help!

  • nickvanmaele's avatar
    nickvanmaele
    Advocate II
    6 years ago

    Hi Anonymous 

    I originally created my profile with an email account like [email protected]. However, at a later date, our business unit created a subdomain and used this to start with Azure, and to get better Office 365 subscriptions. My "new" Office 365 user is associated with the email account name@bu.organisation.be. 

    This latter account is the one registered in AAD, having a Power BI Pro licence, able to use the Power BI service, and so on. Everything works fine, so I can log into Power BI service without problems. Do I still need to use the link you provided, since this seems to be for cases "cannot log into Power BI"?

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hi nickvanmaele!

       

      Essentially we need to update your email, for that you would open a support case. Last you checked, it wanted a fee to open a case. Have you tried using your new account to see if that is the same? I've been told there should not be a fee, so if you are getting prompted for that again, let me know. 

       

      We can save some back and forth and you will not lose any of your contributions during this process if you will do the following before you open a case:

       

      1. Please open https://community.powerbi.com in a different browser in private mode.

      2. Click ‘Register’ using your new org account

      3. At this point, it will ask you to create a new profile. Please complete this step.

      4. Take note of your new profile page URL. Do NOT perform any activity with this new profile (like creating posts, etc).

      5. We will map this org account with your old community profile/organizational account.

       

      When you open your case, put in the details the link to your existing profile url, the username and email associated with that account, as well as the same information for your newly created account. So it would look like:

       

      Existing community account:

      • Profile URL
      • Username
      • Email

      New community account:

      • Profile URL
      • Username
      • Email

      Let me know how I can help if you get stuck!

       

      Brandy

      • nickvanmaele's avatar
        nickvanmaele
        Advocate II
        6 years ago

        AnonymousThank you for your recommendation. I was about to do this, but knew that I had once had access. Presuming that I had simply recorded the e-mail address, I did a thorough search, finally uncovered the appropriate one, and was able to re-enter my account. Sorry for this - but on the other hand I'm glad I did not have to put you through any unnecessary work.