Forum Discussion
How to unmark post as a solution
After commiting a reply to my question as a possible solution I discovered that solution is working only on sample data. After expanding sample data solution doesn't work properly anymore. I'm trying to unmark that post as a solution but can't find the way to do it. Is it possible and if so, how?
Hello Anonymous,
Thank you for your question! You have two options for this scenario:
- Since the solution works for some data, you could leave it as a solution and mark a different response as another solution.
- If the solution truly doesn't solve the problem, you can mark as "Not the Solution" by going to the right and side of the response and click the 3 dots. Select Not the Solution.
I hope this helps!
Best,
Natalie H.
Community Manager
1 Reply
Hello Anonymous,
Thank you for your question! You have two options for this scenario:
- Since the solution works for some data, you could leave it as a solution and mark a different response as another solution.
- If the solution truly doesn't solve the problem, you can mark as "Not the Solution" by going to the right and side of the response and click the 3 dots. Select Not the Solution.
I hope this helps!
Best,
Natalie H.
Community Manager